Tired of handling customer grievances?
Struggling enough to provide quality customer support?
If the answer to both these questions are yes, you certainly need to anchor your attention to the below mentioned solution. We have put in a little effort to acquaint you with top free and open source help desk software.
Intersection of customer’s needs and company’s capabilities is the sweet pot that a company has to manage to gratify its customers at the best. Retention of customers has become a prime consideration for any business. It is the customers who bring in more business and satisfied customers is what every organization would covet for.
Help desk software succours your business manage the arduousness of customer queries at various point of times. Certain features of help desk software that may add value to your organisation:
- Immense security and scalability: Help desk software being cloud based, protects all of your customer data which you or your potential customers might fear losing.
- Multichannel and multilingual support: It gives you the freedom to get all your analytical reports and knowledge database in the language that best supports your business. The functionality of being multichannel helps your business presence certain on varied platforms.
- Painless customization: If you want chosen functionalities for your business help, you have an added advantage to customize the software according to your suitability.
- Freedom from traditional troubles: Help desk makes it very convenient for you to not to email for every ticketing by your consumers. It integrates technology with modernism to solve small troubles that your business might face.
Here are some of the best Free open source help desk software that keep better track of your system and serve the best & integrated needs of your business.
Free IT help desk software providing painless ticketing system managing all your devices at one place. Spiceworks facilitates real time monitoring system that keeps you updated for the real time decision making process.
Rich all in one Help desk software sysaid comes loaded with full fledged ITSM system. Sysaid comes with an IT benchmark capability that provides you with history chart that shows you activities of past certain days. This is one of the unique feature that sysaid provides.
Known for its best in class asset management, web help desk comes with a cloud based and simplified help desk facility. It is as easy and affordable for end users as it is to crack a cookie. Web help desk provides convenient and highly interactive user interface.
With a tag line of “make-happy-customers”, Osticket actually fulfills all the ticketing queries, retaining your customers for longer time. It is a free open source ticketing platform. Spreading its presence in about 175 countries Osticket has a huge customer support channel to serve the best. Osticket has recently come up in the market with its latest version 1.9x providing effortless bug removal and improved efficiency.
Freshdesk is a great help to users who prefer automated text storing and support adding feature from the user’s social network. Freshdesk beautifully amalgamates all the traditional channels that one would be aware of such as email, chat, phone calls and other social media sites.
At times it becomes difficult for a naive user to customize any help desk platform according to his need. Hence, Kayako offers to its wide customer base of 30000 and plus a customizable range of help desk software which makes it easy to modify and adapt faster to the kind of requirements you have for your business. It can be helpful in tailoring workflows with specified types or priorities.
Well known about its customer service and support, Livezilla is a modernist touch to the help desk system. Livezilla offers multi language support, customer owned installation, insightful statistics and reports at an affordable price.
Zoho is an integrated channel support help desk system. It allows you to automate several tasks which are to be manually fixed in other help desk software. With Zoho, one can provide happiness rating to measure the amount of satisfied customers and helping you create customizable reports in a graphical dashboard.
Help desk software can be given an analogy of one for all systems. Wherein, you can integrate various functionalities together to have a detailed analysis of the customers that you satisfy. Help desk management software work as a boon to business professionals for whom customer retention and that too happy customer retention is a must.
Feel Free to recommend other best Free Open Source help desk software in the comment section below.