Top Free and Open Source CRM Software

top free and open source CRM software featured

The current business scenario is scary. The internet and technological evolution has been blessings and a curse for businesses. However, savvy marketers have always found a way of beating this challenge, hence the start introduction of CRMs.

For those not in the know, CRM is short for customer relationship management. This is a web based application used by businesses to organize information about their prospects, customers and the leads.  In other words it is kind of a database containing customer’s details, and history of their transactions with the organization. Besides, most CRM systems help track organizations earnings by hooking into business’s financial and accounting systems. It also helps in improving client retention which leads to the effectiveness and efficiency of the organization.

Why should businesses use CRM systems?

Those who have dealt with chunks of customers’ information can attest to the loads of challenges they have had to beat. It’s a challenge to create and effectively maintain relationships with customers. And, that is where the CRM comes in. Moreover, CRMs are essential for a business’ survival and growth.

Disappointingly though, most CRMs are beyond reach of much business and especially startups because of financial limitations. However, proliferation of open source software (including CRMs) has made it more convenient for businesses with financial limitation to enjoy these powerful software.

List of Free and Open Source CRM Software

SuiteCRM
Vtiger CRM
Capsule CRM
Insightly
Bitrix24
RaynetCRM
OpenCRX
MyITCRM
Skyward CRM

1. SuiteCRM

SuiteCRM-Screenshot

SuiteCRM is free and open source CRM software version. Some people say that it is a perfect alternative to SugearCRM although it uses other open source ad ons to make it more powerful than its close alternative.  The top benefit with the suite is that it offers a preconfigured version especially for the users without the ability to install it or configure it in house.  Download free CRM software. The suite also offers a premium version (for those who may need to upgrade) for £10 roughly $16/a month.

2. Vtiger CRM

Vtiger CRM-Screenshot

This CRM is also based on the SugarCRM open source version. However, VtigerCRM is not a feature-for-feature clone of the latter, although it has the entire core functions found in SugarCRM. However, it suite misses other important features like task management, third party integration features and some collaboration. The suite is a good choice for start-ups to medium sized business ventures. In case you need to add more features, it allows you to add your own ad-ons. The use has two choices: to use the hosted version (at $10/month) or download and install Vtiger on their own servers.

3. Capsule CRM

Capsule CRM-Screenshot

Capsule is free CRM software but with conditions: for up to two users, 10 MB of storage, and 250 contacts. However, to upgrade to a premium version, it’s $12/user/month. The benefits of the upgraded version are 2GB of storage space and 50,000 contacts. Besides, you can integrate it with applications such as Mailchimp, Gmail, or Freshbooks. In fact it can integrate with more than 33 software programs. The downside to the CRM is that it is really lacking in customer support.

4. Insightly

Insightly-Screenshot

Insightly, just as their name is offers a great free CRM software program. Any serious start up or small business should try them. Their website is also very friendly. They are free for two users with 2500 records, 200 MBs of storage and ten customer fields.  Interestingly, they offer free customer support, even for free users of the system via email. If you want to upgrade, fee is $12/user/month. This package includes: 25,000 records, 1 GB storage and integration to email systems like Mailchimp. According to reviews by most users, the program is not ideal for larger businesses as its capability cannot match the needs of a bigger business.

5. Bitrix24

Bitrix24-Screenshot

One strong point about Bitrix is that it offers really flexible price options. No one hates flexibility, including yourself. If you go for a completely free CRM software account you will get: 12 users, five GB of storage and no restriction as to what you can do with the storage.  However, the deal gets better when you upgrade to a premium version. You’ll get: get unlimited users, 50 gigabytes of storage at $99. Moreover, if you need more users or may be more storage Bitrix offers an additional 12 users to the same program for $25/user/month.  The website is, according to user reviews, easy to use, but rather tacky when it comes to aesthetics.

6. RaynetCRM

RaynetCRM-Screenshot

Much of most free CRM software UI is sort of a terror den when it comes to millions of buttons to navigate through.  But, if you have had enough of horror experiences, try RayNet. The CRM  effortlessly addresses client tracking and lead management for its customers with its cloud-based customer relationship management application.  When it comes aesthetics and simplicity for use, they score with their super intuitive UI and lean design.  Automatization of routine activities and faster administration of your business agenda you will free your hands from boring and endless typing.  And, just to give a breakdown: the software is easy to use, gives you value for your money as well as good customer support.   It’s free for up to up to 2 users, with up to 150 accounts and 50MB storage. Upgraded version comes at a cost of $19/user/month, 30 days trial for up to up to 20, 000 accounts and 1TB storage. Both plans enjoy customer support.

7. OpenCRX

OpenCRX-Screenshot

OpenCRX is open source CRM software for organizations requiring multifunctional, enterprise-wide coordination of sales generation,  OpenCRX CMS is the best shot. Open Source CRM Software allows easy integration with your existing applications ( for those who still need to use them). In case you need to extend its usability, the app is extremely flexible and designed to be extended. You can also customize it in all aspects and at all levels. Detailed pricing for this awesome piece of software is not publicly available. In case you want to use their services, you can contact them.

8. MyITCRM

MyITCRM-Screenshot

MyITCRM is free and open source CRM software. This CRM is perfectly tailored to meet the needs of service and repairs industries. The upshot with the CRM is that it provides requisite tools, specific to these industries to maintain and track customer information, work orders, payments, invoicing, employees and jobs. Some of the programs strong features are billing invoicing, work order management, storage of customers’ details and acceptance of payments (credit cards, PayPal, cash or gift). If you want to experience the CRM, you can down load your copy and start optimising your business with these easy features.  In case you need detailed information about their pricing, you can contact them. Download free and open source CRM software for computer industries.

9. Skyward CRM

SkywardCRM-Screenshot

Skyward CRM is built to meet all need for the company to their accelerate sales. It is packed with custom features that differentiate from its competitors. This CRM comes with few defaults features like salesforce automation, territory and partner management, sales forecasting, sales performance and innovative dashboard. And further it can customise, integrate with third party tools for both versions online and on-premise. Simply, it helps your sales and you to do the right thing, at the right time. It offer a one-month free subscription with full features and also can go ahead as per client’s requirement. This is a perfect fit for small and medium businesses across the world.

To Form and maintain relationships with customers is one of the most important aspects of any business. Without positive relationships, it’s hard to thrive in any industry and long-term success can be jeopardized. That’s why it’s so advantageous to implement a customer relationship management (CRM) system into your operations.

Sanjay Darji

Sanjay holds a bachelor degree in Computer Engg..He works as COO & CIO on TopTenInsider.com. In his free time he enjoys reading, spending time with friends and family.