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Scaling Customer Support with Technology

The customer support department is susceptible to the slightest of changes in technology. The transition from traditional call centers to a modernized customer service which uses solutions like knowledge base and live chat tools testifies to this. It is important to know that the scaling of customer support is not driven by technology but by the needs of modernized customers who use the latest technologies. (more…)

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Top 10 Live Chat Support Software of 2017

Live Chat Software works best for maintaining a consistent relationship with customers and for growing business in the online world. It’s a dynamic solution that allows you to gel with your audience and know their interests, desires, and preferences. Through live chat software, you can develop personalized communication with your customers and propose the best possible solution for their needs. It is an excellent branding tool to promote your products and expand your business.

Today, the software industry is brimming over with various live chat support software and tools. Your first job, as a Digital Marketer is to choose the right live chat software and make the most of it. And to help you arrive at the right decision, here are the top 10 live chat support software which are sure to rule this year.


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Live Chat Software

Live Chat Software & Reasons to Use It for Boosting Your Business

Customer Service is the single most deciding factor which can distinguish between success and failure in your business. Nowadays, offering an individual touch to your customer services has become necessary to win and retain your customers. Personalized assistance and quick support lets your clients feel more treasured. Technology is evolving at such a rapid pace that you as a business owner must hunt for new and exclusive ways to convey personalized assistance to your clients. One of such ways is the implementation of live chat software in your business website. (more…)

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E-Commerce and Live Chat - A Relative Interconnection

eCommerce and Live Chat – A Relative Interconnection

There are plenty of clear advantages to online shopping, but there are drawbacks as well. Even the most detailed, in-depth product or service descriptions are no substitute for speaking to an actual person. Live chat adds that missing human element to eCommerce, allowing potential customers and clients the opportunity to ask specific questions that can make or break the sale.  (more…)

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Leverage Customers from Phone- Based Interactions to Web Self Service featured

5 ways to improve your customer experience using live chat

In today’s environment of intense business competition, customer experience has emerged as a key business differentiator. The dynamic proliferation of communication channels has led to the desire of seamless cross-channel consumer experiences. Marketers now have the option of multiple interactive routes to provide technical support, such as E-mails, SMS, phone calls and web collaboration. Consumers expect smooth customer service without the hassles of waiting in long automated queues. Positioning a live chat software solution with trained chat operators is one of the most successful   methods of providing customer service and technical support. (more…)

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Top free & Open Source live chat software featured

Top Free & Open Source Live Chat Software for Your Website

The trouble with online shopping is that many customers are disconnected from someone who has the answers of their queries with precision. Many businesses have been adding live chat support rather than watching potential visitors and customers click away from their e-commerce websites. Get idea behind How e-Commerce Helpful of Growing Business? As it turns out, live chat has the ability to give proper support and solutions to the clients which they want, while also adding significant benefits to the staff and bottom line of companies.

If used correctly and as part of your overall customer service plan, live chat software has the propensity to raise conversion rates by giving customers instant access to a live support agent right while they’re on your site. (more…)

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